Responsibilities:
- Field Technicians will travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
- Verify PCs are named and labelled correctly
- Verify PCs are Epic Configured
- Test Workstations, Peripherals and Epic test cases applicable to the device per the Test Script
- Work closely with project management and Epic application teams to understand Field Service support needs
- Technicians may have other responsibilities as mutually agreed upon by both parties
Technicians (10):
• TDR Field Technicians will be responsible for working on-site with the field support team to upgrade Stamford’s IT Infrastructure in preparation for the Epic go-live.
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Utilize tools like Vizio to plan and evaluate hardware and software needs across the organization
- • Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
